Refund Policy

Last Updated: December 1, 2024

At pripanignest, we aim to provide high-quality entertainment content and services. We understand that sometimes you may need to request a refund. This Refund Policy outlines our procedures and guidelines for processing refund requests.

1. Subscription Services

1.1 Cancellation of Subscription

You may cancel your subscription at any time by logging into your account settings or contacting our customer support team. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for subsequent billing periods
• You will continue to have access to subscription content until the end of your paid period
• We do not provide partial refunds for unused portions of your subscription period

1.2 New Subscriptions

For new subscriptions, we offer a 14-day money-back guarantee from the date of purchase. If you are dissatisfied with our service within this period, you may request a full refund by contacting our customer support team.

1.3 Subscription Renewals

Automatic renewal charges are generally non-refundable unless:

• The renewal occurred after you submitted a cancellation request that we failed to process
• You contact us within 7 days of the renewal charge
• Technical issues prevented you from accessing content during a significant portion of the billing period

2. Digital Content Purchases

2.1 Individual Digital Content

Due to the nature of digital content, all purchases of individual articles, guides, or downloadable content are generally non-refundable once the content has been accessed or downloaded. However, we may consider refunds in the following circumstances:

• The content is materially different from its description
• Technical issues prevented you from accessing the purchased content
• You have not downloaded or accessed the content and request a refund within 24 hours of purchase

2.2 Content Bundles or Collections

For purchases of content bundles or collections, we may offer a partial refund if you have only accessed a small portion of the content and are dissatisfied with the quality. These requests are evaluated on a case-by-case basis.

3. Premium Events or Webinars

3.1 Cancellation by Customer

For premium events, webinars, or online workshops:

• Cancellations made 7 or more days before the event: Full refund
• Cancellations made 2-6 days before the event: 50% refund
• Cancellations made less than 48 hours before the event: No refund

3.2 Cancellation or Rescheduling by pripanignest

If we cancel or significantly reschedule an event:

• You will be offered the option of a full refund
• Alternatively, you may transfer your registration to the rescheduled event or another upcoming event

4. Technical Issues

If you experience technical difficulties that significantly impact your ability to access or use our services, please contact our customer support team. We will work to resolve the issues and may offer:

• Extension of your subscription period
• Credit toward future purchases
• Partial or full refund, depending on the severity and duration of the issue

5. How to Request a Refund

To request a refund, please:

1. Contact our customer support team at [email protected] or +37166621633
2. Provide your order number or account information
3. Explain the reason for your refund request
4. Include any relevant information or documentation that supports your request

6. Refund Processing

6.1 Processing Time

We aim to process all refund requests within 5-7 business days of approval. Once processed:

• Credit/debit card refunds typically appear on your statement within 5-10 business days
• Bank transfer refunds may take 7-14 business days to appear in your account
• Other payment methods will be refunded according to their standard processing times

6.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.

7. Promotional Offers and Discounts

Purchases made using promotional codes or special discounts are subject to the specific terms of that promotion. Some promotional or heavily discounted purchases may be ineligible for refunds or may be eligible only for partial refunds.

8. Account Termination

If your account is terminated for violation of our Terms & Conditions, you may not be eligible for a refund of any subscription fees or content purchases.

9. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. We review refund requests that fall outside of this policy on a case-by-case basis. Our customer support team will work with you to find a fair resolution.

10. Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be posted on our Site with the effective date. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised policy.

11. Contact Us

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 4:00 PM (Eastern European Time). We are closed on Sundays and public holidays.